Privacy Policy

1. Who We Are

Cumberland Data Recovery is a data recovery service based in Cumberland, Maryland, serving the Western Maryland, West Virginia, and Pennsylvania tri-state area. We also accept mail-in service requests from customers nationwide.

For questions about this policy, contact us through the form on our homepage or email us directly at privacy@cumberlanddatarecovery.com.

2. Information We Collect

When you submit a request through our website, we collect:

• Your name and email address
• A description of your device and the issue you're experiencing
• Any additional details you voluntarily provide in the form

We do not collect payment information through this website. Payment is handled separately and directly.

3. How We Use Your Information

The information you submit is used solely to:

• Contact you about your data recovery request
• Provide a diagnosis and quote for service
• Communicate with you throughout the recovery process

We do not use your information for marketing purposes, and we do not add you to any mailing lists without your explicit consent.

4. Your Device and Your Data

When you send us a physical device for recovery, we handle it with strict confidentiality:

• We access only what is necessary to perform the requested recovery
• We do not browse, copy, share, or retain your personal files beyond what is required to complete the job
• Recovered data is delivered to you and then held securely for a grace period of 7 to 14 days to protect against transit failures or delivery issues, after which it is permanently deleted from our systems
• Your device is returned to you or securely disposed of per your instructions

5. Sharing of Information

We do not sell, rent, or trade your personal information to any third party.

We may share information only in the following limited circumstances:

• With trusted third-party service providers who host our website, manage our communications, or provide site analytics (including Draconis Consulting and Google). These providers are bound by confidentiality and are not permitted to use your information for any other purpose.
• With a trusted service partner if your recovery requires capabilities beyond our scope, and only with your knowledge and consent
• If required by law, court order, or valid legal process

6. Data Retention

We retain your contact and request information only as long as necessary to complete your service and handle any follow-up questions. We do not maintain long-term customer databases for marketing purposes.

7. Website and Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect standard internet log information and visitor behavior data in an anonymous form. This information is used to improve the site experience and understand which content is most useful to visitors.

No personally identifiable information is collected through Google Analytics.

The only personally identifiable data we receive is what you voluntarily submit through our contact form.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

9. Security

We take reasonable precautions to protect your information from unauthorized access or disclosure. Form submissions are transmitted securely. Physical devices in our possession are stored in a secure location accessible only to authorized personnel.

10. Your Rights

You may contact us at any time to:

• Ask what information we have on file for you
• Request that we delete your information
• Ask questions about how your data is handled

We will respond to all reasonable requests within a timely manner.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of those changes.

12. Contact Us

If you have any questions about this privacy policy or how we handle your information, please reach out using the contact form on our homepage or email us directly at privacy@cumberlanddatarecovery.com.